Login help

Log in to your personal pension page

You log in to your personal pension page via Login and the app ‘My Pension’. At the start of your pension scheme you will receive an e-mail to activate your pension page. You thereby create your own credentials: your private e-mail and your password.

Quick solutions
– Forgot your password or blocked account? Go to Password renewal
– Forgot the e-mail you used to login? Go to Change my e-mail address
– Can’t find your activation mail? Activate your pension page

Log in via the app

After you have activated your pension page, you can also log in to our free app ‘My Pension’, available for iOS and Android.

I have a problem logging into my personal pension page

No problem, we are happy to help you solve this:
– Please check that you are using the correct e-mail address and password to log in. A typing mistake is made quickly.
– Please check that your keyboard is working properly and that no CAPS lock or NUM lock is on. Also check if the language and keyboard settings are correct.
– Please check the frequently asked questions below.

Frequently ask questions

Logging in and login details

Activating the personal pension page

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How do I request a new password?

You can easily and online reset your password. You will then receive an e-mail with which you can request a temporary password. We send this password by SMS to the telephone number you entered when you activated your portal. With the temporary password you can then change your password. In some cases it is best to (re)activate your pension page. Have you either: - forgotten the e-mail address you use to login? - never logged in to your pension page? - used a home telephone number when you activated your account? If so, you can easily and online (re)activate your pension page. You thereby need your client number once, which you can find on our letters and e-mails at ‘Reference’.

How do I change the e-mail address I use to login?

Do you want to change your e-mail address or have you forgotten the e-mail address you use to log in? If so, please reactivate your pension page. You thereby need your client number once, which you can find on our letters and e-mails at ‘Reference’. Your details on your pension page will remain unchanged. - Click to activate your pension page - Enter your new e-mail address - You will then receive an activation mail to login to your pension page Do you only want to change the e-mail address at which you receive e-mails from us? This can be arranged on your pension page, at Personal details. Please note: this does not change the e-mail address you currently use to log in.

Where can I find my client number?

Your client number is on the letters and e-mails you receive from us at 'Reference'.

Activating my page does not work. What should I do?

This can have several causes: - Are you perhaps using an outdated device to log in? Or an older internet browser? For safety reasons we often do not support them. Try logging in with another device or browser. - Does your password meet the requirements? These are the requirements: 10 characters of which at least: 2 digits, 2 lowercase letters and 1 capital letter. - Have you entered the same password twice? A typing error can be made quickly. - It is possible that your CSN (BSN) or date of birth in our administration isn’t correct so that the activation does not work. Please keep this information at hand when you call us. Still experiencing problems? Please contact our customer service.

My account is blocked. How can I activate it again?

Click on Password renewal to unblock your pension page. You will then request a new password with which you can log in again on your pension page.