On 23 May 2018 we switched to a completely renewed pension page. The old login method with the 8-digit account number has been changed. You have received an activation e-mail from BeFrank (from firstname.lastname@example.org). Click on the personal link in that email to activate your new pension page. Can’t you find the activation mail? Activate your pension page online. You will need your client number once, which you can find on our letters and e-mails.
During the development and introduction of the new personal pension page, we opted not to convert your old login details, but to let you choose your login data yourself. Therefore you can now choose your own username (which is your personal e-mail address) and your own password.