This can have several causes:
- Are you using an outdated device to log in? Or an older internet browser? For safety reasons we often do not support them. Try logging in with another device or browser.
- Does your password meet the requirements? These are the requirements: 10 characters of which at least: 2 digits, 2 lowercase letters and 1 capital letter.
- Have you entered the same password twice? A typing error can be made quickly.
- Are you receiving the message that your e-mail address is already in use? An e-mail address may only be used by 1 person for security reasons.
Still experiencing problems? Please contact our customer service.