This can have several causes:
– Are you perhaps using an outdated device to log in? Or an older internet browser? For safety reasons we often do not support them. Try logging in with another device or browser.
– Does your password meet the requirements? These are the requirements: 10 characters of which at least: 2 digits, 2 lowercase letters and 1 capital letter.
– Have you entered the same password twice? A typing error can be made quickly.
– It is possible that your CSN (BSN) or date of birth in our administration isn’t correct so that the activation does not work. Please keep this information at hand when you call us.
Still experiencing problems? Please contact our customer service.