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Your client number is on the letters and e-mails you receive from us at 'Reference'.
Click on
Password renewal to unblock your pension page. You will then request a new password with which you can log in again on your pension page.
You can easily and online
reset your password. You will then receive an e-mail with which you can request a temporary password. We send this password by SMS to the telephone number you entered when you activated your portal. With the temporary password you can then change your password.
In some cases it is best to (re)activate your pension page. Have you either:
- forgotten the e-mail address you use to login?
- never logged in to your pension page?
- used a home telephone number when you activated your account?
If so, you can easily and online
(re)activate your pension page. You thereby need your client number once, which you can find on our letters and e-mails at ‘Reference’.
Since may 2018 you use your e-mail address to login. You might perhaps have missed our e-mail about this. No problem: you can easily
reactivate your pension page. You thereby need your client number once, which you can find on our e-mails at ‘Reference’. Your details on your pension page will remain unchanged.
During the development and introduction of the new personal pension page, we opted not to convert your old login details, but to let you choose your login data yourself. Therefore you van now choose your own username (which is your personal e-mail address) and your own password.
Reactivating is very easily done:
- Click to
reactivate your pension page
- Enter your CSN, date of birth and client number (stated on our letters and e-mails)
- You will then receive an activation mail to login to your pension page
Are you sure you are using the correct data? A typing error can be made quickly. It's also possible that you accidentally used a wrong number, such as your IBAN or driver's license number. Your
CSN (BSN) number consists of 9 digits.
If you're sure you entered the correct details, please
contact our customer service by telephone. It is possible that your CSN (BSN) or date of birth in our administration isn't correct so that the activation does not work. Please keep this information at hand when you call us.
That can happen, of course. Have you already viewed your spam box? It is possible that e-mails from BeFrank may end up there inadvertently. You received your personal activation mail from klantenservice@befrank.nl.
Can’t you find the activation mail?
Activate your pension page. You thereby need your client number once, which you can find on our letters and e-mails.
These are fees for managing the investments and providing correct information on those investments. We set off these management fees against the value of your investments on a monthly basis. You can find the amount of the management fees in the brochure that came with the introductory letter.
As the retirement age approaches, investments are increasingly made in pension stabilisation funds. These pension stabilisation funds are structured in such a way that they operate inversely to interest rates. When interest rates fall, they increase in value, and when interest rates rise, they fall in value. Bear in mind that the amount of pension you can purchase depends not only on the amount of the value accrued, but also on the interest rates at the time when you purchase pension. If interest rates are low, you will be able to purchase less pension, which is of course a risk.
Naturally, this is a risk, and therefore, as the retirement age approaches, we increasingly invest in pension stabilisation funds, and thereby reduce the influence of the market interest rate on the amount of the pension benefits.
That will depend on the choices that your employer has made within the pension scheme. As standard, we invest for you in the neutral lifecycle. This is a mix of equities, real estate and bonds. As your retirement date approaches, we gradually phase down the risk.
Depending on the scope for discretionary investments that you have been given by your employer, you have the option of taking more or less risks with your pension capital, or to invest it yourself. Check your pension regulations for the exact agreements that have been formulated.
You will be eligible for a net pension if your gross annual income is higher than the amount set annually. For 2020 this amount has been set at € 110,111. If you are eligible, and your employer offers you a voluntary net pension, we will send you a proposal for this.
It is correct that these amounts differ. BeFrank gives you an indication based on the assumption that you will continue to work for your current employer until you reach retirement age. You will in that case accrue a constant pension on the basis of your present salary. Mijnpensioenoverzicht.nl is based on the current value you have accrued. It is based on the assumption that you will purchase a pension with the current value, without further accrual.
You can request the status of your value transfer from your old pension administrator.
If you entered the employment of your current employer after 1 January 2015, you can always request a value transfer. If you entered the employment of your current employer before that date, you can apply for a value transfer but the old administrator is not obliged to cooperate if the request was submitted after more than 6 months. We will inform you if your old administrator chooses not to cooperate. BeFrank will always cooperate on a value transfer.
On your personal pension page, go to ‘Notification of changes’ – ‘Transferring my pension accrued elsewhere’. You can apply for the value transfer here. After receipt of the value statement from your old pension administrator, you will receive a proposal for the value transfer from us. You can then decide whether not you want to use the value transfer.
Transferring a pension is not always advisable. You should consult a pension adviser to decide what is the most advantageous option in your situation.
At BeFrank, we always send important information about your pension to your e-mail address. Therefore, you need to change your e-mail address on your personal pension page to your personal e-mail address. This will ensure that you continue to be updated on the amount of your pension at BeFrank, even after termination of your employment.
On the home page under ‘Planner and extra pension’, you can state that you wish to discontinue the additional savings. Your employer will be informed of this and will then no longer withhold the additional pension contribution from your salary.
No. Unfortunately it is not (yet) possible to accrue pension at BeFrank on an individual basis. After the employment contract with your employer is terminated, the pension accrual at BeFrank will also cease. It is not possible to pay pension contributions on an individual basis in that case. Until you retire, BeFrank will continue to manage the investments that you had until your date of termination.
No. The waiver of contributions in the event of occupational disability is insured until the employee’s employment ceases (risk basis) and lapses upon dismissal.
No. The occupational disability pension is insured until the employee’s employment ceases (risk basis) and lapses upon dismissal.
Yes, that is possible. You can defer payment of your pension to up to 5 years after the State Pension Age. If you want to continue working (part-time) after your retirement age, no pension contribution will be paid in any longer. If you want to partly defer your pension, make sure that your employment contract with your employer will continue in that case. Use the changes form on your personal pension page for this. This form must be received by us no later than 3 months before you reach the age of 67 years.
Yes, of course. Let us know at least 3 months before the targeted retirement date that you wish to retire. We will then ensure that you receive all required information about your retirement in good time. You can do so by sending an e-mail to klantenservice@befrank.nl.
If you no longer actively participate in the scheme at BeFrank, the insurances at BeFrank will end. If you still have any value in your pension account, your surviving dependents have the option of using that value to purchase a partner’s and/or orphan’s pension from an insurer at their discretion.
As no risk insurance applies to this any longer, the pension they can purchase will be slightly lower than the pension they could have purchased if you had still been insured/employed.
Your partner for this pension scheme is:
- a person to whom you are married, or;
- a person with whom you have a registered partnership, or;
- a person with whom you have a notarial cohabitation contract.
If you are not married and you do not have a registered partnership or notarial cohabitation contract, but you do have a non-registered partnership with your partner, and you have shared a household with your partner for more than six months, he or she will be your partner for the pension scheme. An extract from the Municipal Personal Records Database (Basisregistratie Personen – BRP) will be required to demonstrate that you have been living together for more than six months.
If a person with whom you are living together is your sister, brother or a relation by blood or affinity in the direct line, that person will not be your partner for the pension scheme. You can only have one partner at any time for the pension scheme.
This problem may occur if you use an outdated web browser. The following browsers have the best support, if you use the latest version:
- Google Chrome
- Internet Explorer
- Firefox
- Safari
Problems can also be entailed by an illogical combination of operating system and browser. We advise you to use Safari for an Apple operating system.
You can also try deleting your browser history. That will often help solve the problem. If neither of these options works, send an e-mail with a screenshot to klantenservice@befrank.nl.
If you end your relationship with your partner, this can have unintended consequences for your pension and the pension of your former partner. It is therefore advisable to formulate clear agreements on the division of your pension, even if you only cohabited with your former partner.
If you fail to formulate agreements, your pension will be divided in accordance with the statutory rules. This means that your former partner is entitled to the value of the partner’s pension that commences if you die. Conversely, you are entitled to your former partner’s pension.
In the event of a divorce, your partner can also claim a portion of your retirement pension and vice versa. Usually, this is half of that pension, but this depends on the length of the period during which you were married or had a registered partnership. You can of course also agree a different division for both of your pensions, or agree not to divide the pension. The rules for pensions and the consequences of certain choices when you separate can be highly complex. It is therefore important to obtain advice from a (divorce) lawyer in this connection. That will help to prevent any subsequent misunderstandings.
Please note: the costs for dividing the pension capital amounts to €150,- for both you and your ex-partner.
Please make sure you entered the correct details. A typing error can be made quickly. This doesn’t help? Please look at
Request for new password.
You can also easily
reactivate your pension page. You thereby need your client number once, which you can find on our letters and e-mails at ‘Reference’.
Do you want to change your e-mail address or have you forgotten the e-mail address you use to log in? If so, please
reactivate your pension page. You thereby need your client number once, which you can find on our letters and e-mails at ‘Reference’. Your details on your pension page will remain unchanged.
- Click to
activate your pension page
- Enter your new e-mail address
- You will then receive an activation mail to login to your pension page
Do you only want to change the e-mail address at which you receive e-mails from us? This can be arranged on your pension page, at
Personal details. Please note: this does not change the e-mail address you currently use to log in.
You can also fill in your home telephone number when activating your pension page. If you might forget your password in the future, you will in that case not be able to receive an SMS with your temporary password. You will then have to
reactivate your pension page. So keep your password safe!
This can have several causes:
- Are you perhaps using an outdated device to log in? Or an older internet browser? For safety reasons we often do not support them. Try logging in with another device or browser.
- Does your password meet the requirements? These are the requirements: 10 characters of which at least: 2 digits, 2 lowercase letters and 1 capital letter.
- Have you entered the same password twice? A typing error can be made quickly.
- It is possible that your CSN (BSN) or date of birth in our administration isn’t correct so that the activation does not work. Please keep this information at hand when you call us.
Still experiencing problems? Please contact our
customer service.
On 23 May 2018 we switched to a completely renewed pension page. The old login method with the 8-digit account number has been changed. You have received an activation e-mail from BeFrank (from klantenservice@befrank.nl). Click on the personal link in that email to activate your new pension page. Can’t you find the activation mail?
Activate your pension page online. You will need your client number once, which you can find on our letters and e-mails.
During the development and introduction of the new personal pension page, we opted not to convert your old login details, but to let you choose your login data yourself. Therefore you can now choose your own username (which is your personal e-mail address) and your own password.
If you opt for self-investment you will have to pay, as in the case of lifecycle investments, management fees to BeFrank and investment fees to the fund provider. You will pay management fees on the entire balance in your investment account. In addition, you must pay € 3 for each fund transaction for purchasing investments. We will charge these fees for handling your order on the stock exchange.
At BeFrank, you pay for three components in connection with investments.
1. Monthly management fees
2. Investment fees
3. Fees for self-investment
With lifecycle investments, we take account of your age by prioritising returns when you are young and certainty as you approach your retirement age. As the retirement age approaches, we change the investment mix in order to control investment and interest rate risks.
You can discontinue your participation in a voluntary net pension scheme at any time. If your employer has opted for a net pension with compulsory participation, you are not free to decide yourself whether or not to participate. It may be the case that your employer has compulsory insurance for the partner’s and orphan’s pension. In that case, this will always continue to be insured. You can always discontinue the voluntary payment of the pension contribution. Notify your employer of this in connection with the withholding from your net salary. Information on the nature of your scheme is available under ‘My pension details’ and ‘How is my pension arranged’. That is also where you will find all other choices available to you within your net pension scheme.
We send you a Uniform Pension Overview once a year at 1 October at the latest (provided that you have a pension with us through your current employer). On your pension page you allways find your most recent pension information. For instance, you find there the
'factor A', your pension accrual. This enables you to see exactly what you have accrued in the past year. You may need your factor A for your tax return.
Factor A reflects your pension accrual over the year. This enables you to see exactly what you have accrued in the past year. You always need the factor A of the preceding year for your income tax return. On your pension page you can also find
all the UPO’s you have received from us.
We forward the new details to www.mijnpensionoverzicht.nl once every quarter.
If you no longer have an active scheme at BeFrank, you can request a value transfer from your new pension administrator. The policy number that you will need to state in this connection is your personal account number at BeFrank.
Unfortunately, a value transfer cannot be arranged from one day to another. It will take from a few months to a year until a value transfer has been completed. That is because your new pension administrator depends on information that is required to be provided by the previous pension administrator(s).
Yes, that is possible. We call this a value transfer. Under ‘Notification of changes’ on your personal pension page you will find ‘Transferring my pension accrued elsewhere’. You can request your value transfer here.
You can do this very easily via your personal pension page. On the home page, you will find a heading ‘Notification of changes’ – ‘Personal details’. You can enter your new address here.
If there are details that you cannot change yourself, please contact your employer. Your employer can notify us of any changes via the changes system.
This depends on the scope within your pension scheme. On the home page of your personal pension page, you can see whether you can invest an extra amount every month under ‘Planner and extra pension’. You can state here how much additional pension contribution you want to pay in each month. Your employer will then withhold the additional pension contribution from your salary and pay this contribution to BeFrank.
You can use the ‘Pension planner’ to perform a calculation to see what it means for your pension if you pay in additional pension.
The level of the amount at which you can commute them changes every year. If you are eligible, you will receive a proposal from us 2 years after the end of your employment. It is important in this connection that we have your correct e-mail address. You can check and if necessary change this on your personal pension page.
No. The 'ANW' survivor benefit shortfall pension is insured until the employee’s employment ceases (risk basis) and lapses upon dismissal.
No, the pension capital that has been accrued will continue to be yours. We will invest this capital until you retire. If you have a new job, you can also transfer the value of your pension to your new employer. If you leave your present employment, you will receive a letter from us in which all your options are clearly described.
You will receive a letter from us six months before you retire, in which we describe the various options concerning payment of your accrued pension capital at BeFrank.
When you retire, we will sell your investments, after which you will purchase pension benefits from a Dutch insurer. You can easily request various proposals for this via your personal pension page via ‘My pension details’ – ‘What will happen upon…’ – ‘Retirement’.
That is not necessary. Our pension scheme applies the “onbepaald partner” (unknown partner) system. This means that partner’s and orphan’s pensions are insured, regardless of whether or not there is/are a partner and/or child(ren).
At the time of death, we will request the details of any surviving dependents via the Municipal Personal Records Database (Basisregistratie Personen – BRP). The partner’s and/or orphan’s pension will be paid on the basis of those details.
If you die, that will have a major impact on your surviving dependents, not just at the personal level but possibly financially as well. With the scheme at BeFrank, you can protect your surviving dependents against these financial problems. If you die during your current employment before you retire, your surviving dependents will receive benefits. You do not have to register your partner and/or children with BeFrank.
That is because BeFrank will only check whether there are any surviving dependents in the event of death. Log in to your personal pension page to see what is co-insured for you under the scheme.
That is not necessary. Our pension scheme applies the “onbepaald partner” (unknown partner) system. This means that partner’s and orphan’s pensions are insured, regardless of whether or not there is/are a partner and/or children.
At the time of death, we will request the details of any surviving dependents via the Municipal Personal Records Database (Basisregistratie Personen – BRP). The partner’s and/or orphan’s pension will be paid on the basis of those details.
All information is available in your Uniform Pension Overview (UPO). If this is not (yet) available for you, you can go to your personal pension page. Go to ‘My pension details’ and then to ‘What will happen upon…’ where you will find, under the heading ‘Death’, how much partner’s and orphan’s pension will be paid if you die before your retirement date. An estimate of the pension benefits you can expect when you retire is available under the menu ‘Pension planner’ under ‘How much pension can I purchase’.
