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In the activation procedure of the new pension portal, we ask you for the last 4 digits of your CSN (BSN) number. You can find your CSN (BSN) number in the following documents, for example: - your Dutch passport - your Dutch driver's license - your Dutch identity card - in letters the Dutch tax authorities send you - it can also often be found on the salary slip Can't find it? Ask your HR employee at your (former) employer. CSN stands for Citizen Service Number. In Dutch it's called a "burgerservicenummer", or BSN. The CSN consists of the same 9 digits as the tax and social security number. Everyone who lives or works in the Netherlands, or has done so in the past, has a CSN (BSN) number. You can find more information about the CSN (BSN) number the site of the dutch tax authorities.

Have you not yet succeeded in finding your CSN? Please contact us.

Unfortunately, the transfer of accrued pension benefits cannot be organised immediately. It can take a few months to a year before the transfer is complete. This is because the new pension administrator is dependent on information that must be provided by your previous pension administrator(s).

If you began working for your current employer after 1 January 2015, you can always request a transfer of accrued pension benefits. If you began working for your employer before 1 January 2015, you may request a transfer of accrued pension benefits, but your previous employer is not obliged to cooperate if the application is submitted after six months. We will inform you if your previous pension administrator does not cooperate. BeFrank always cooperates with transfer of accrued pension benefits requests.

BeFrank always sends important information about your pension to your e-mail address. For this reason we ask you to change the e-mail address on your personal pension page to your personal e-mail address. This means we can keep you informed about the value of your BeFrank pension once you leave employment.

No, not in principle. We can only pay out your pension as a lump sum if the amount in question is small. The size of the maximum amount you can commute changes every year. If you qualify for this, you will receive a proposal from us two years after you leave your job. It is important that we have your correct e-mail address.

No, the accrued pension capital remains yours. We will invest this capital until you retire. When you have a new job, you can take the value of your pension with you to your new employer. When you leave your job, you will receive a letter from us explaining all your options in detail.

Six months before you retire you will receive a letter explaining the options for the payment of your accrued pension capital with BeFrank. We will sell your investments when you retire. You can then purchase pension benefits yourself from a Dutch insurer. You can easily request several quotes yourself on your personal pension page. This option can be found in the menu: ‘My pension details’ – > ‘What can I expect when’ –> ‘Retiring’