Delta Lloyd and BeFrank have taken first place in the Performancemonitor Pensioen for the fourth successive year. The Performancemonitor, organised by consultancy agency IG&H Consulting & Interim, measures satisfaction among advisers regarding pension providers. The advisers gave Delta Lloyd and BeFrank a total score of 7.6.
The advisers put Delta Lloyd and BeFrank in first place in all the elements surveyed. The opinions expressed by the advisers included ‘Expert and empathetic’ on account management and ‘Clear and quick’ on the primary process.
The elements surveyed and their performance scores were:
• the primary process 7.4
• the digital service 7.4
• the internal service 7.5
• the account management 8.0
• the products 7.9
149 pension consultancy firms take part in the IG&H Consulting & Interim Performancemonitor Pensioen 2015 that are among the top 400 largest pension consultancy firms.