Suggestions or complaints

We do everything we can to provide the best service to our clients. Yet sometimes there may be room for improvement. We would therefore very much like to hear your suggestions that will improve the quality of our service. And if you have a complaint, we want to hear that too so we can do something about it. Get in touch with us using theĀ contact form .

We want to ensure you are satisfied with how we handle your query or complaint. We do our best to let you know how we intend to deal with your complaint within one week. If you still feel that we have not responded appropriately, you may take your complaint to the Financial Services Complaints Institute (KiFiD). KiFiD is accredited by the Ministry of Finance and is therefore the only recognised financial dispute resolution body in the meaning of the Financial Supervision Act. For further information, please refer to the website of KiFiD. (Dutch only).